Niveau d'expérience	De 4 à 6 ans
Niveau de formation	Bac+4
Date d’expiration	30.01.2026

Lead the strategy to improve customer satisfaction (CSAT) and loyalty across all channels (call center, physical stores, digital platforms). You will map the customer journey, identify key pain points, and implement service design changes. You will manage a team of CX specialists and analyze feedback data to drive operational excellence.

Position based in the Rabat-Salé area.

Skills:

Proven leadership and team management abilities, data analysis, and excellent conflict resolution.

Knowledge:

Expertise in CX tools (e.g., Qualtrics, Medallia).

Native or near-native proficiency in both French and English crucial for managing local teams and feedback.